Sr. QA Consultant, Amazon Connect / Contact Center QA

Why NeuraFlash, Part of Accenture

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

NeuraFlash is a leading cloud consulting and AI solutions company specializing in Salesforce, AWS, and AI-powered customer experience solutions. Our Quality Assurance practice goes beyond traditional software testing—we combine quality engineering, automation, cloud technologies, and consulting expertise to help clients deliver reliable, scalable, and intelligent solutions.

We are looking for an AWS Amazon Connect QA Consultant / Sr. QA Consultant to support complex cloud contact center implementations involving Amazon Connect, IVR/self-service, omnichannel communications, Salesforce Service Cloud Voice, APIs, and conversational/Generative AI.

This role is ideal for a QA professional with strong hands-on contact center and telephony testing experience who can independently understand complex business flows, translate technical design artifacts into comprehensive test scenarios, coordinate across multiple stakeholders, and drive testing through release readiness.

Key Responsibilities

Amazon Connect, IVR & Telephony Testing

• Design and execute functional, integration, regression and UAT test scenarios for Amazon Connect contact centers and complex IVRs.
• Translate Lucidchart/Visio IVR flow diagrams and requirements into detailed test scripts, ensuring complete branch/path coverage.
• Test DTMF, speech/ASR, Amazon Lex, self-service journeys, authentication, ANI lookup, error/timeout handling, transfer, escalation and callback scenarios.
• Validate routing profiles, queues, skills, priorities, agent states, hold/transfer/whisper flows, quick connects and supervisor functionality.
• Test telephony fundamentals including PSTN/DID/toll-free, IVR, ACD, WebRTC, SIP, call recording and transcription.
• Validate Amazon Connect Agent and Supervisor workspaces and use the Amazon Connect Endpoint Test Utility where applicable.

The rest of this description is on the employer’s own page.