Staff Product Manager – Voice AI

Our people

With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact

Every month, HighLevel enables more than 1.5 billion messages, 200 million leads, and 20 million conversations for more than 1 million businesses. Behind those numbers are agencies, entrepreneurs, and SMBs building independence, expanding opportunity, and creating measurable impact. We’re proud to be a part of that.
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Why This Role Exists

Voice is one of the highest-intent customer interaction channels for SMBs. Missed calls, delayed follow-ups, poor qualification, inconsistent appointment booking, and manual outbound outreach directly translate into lost revenue for local businesses and agencies.

HighLevel’s VoiceAI product is designed to change that.

VoiceAI enables businesses to deploy AI-powered voice agents that can answer inbound calls, hold natural conversations, collect customer information, book appointments, trigger workflows, send post-call summaries, and support both phone-based and browser-based voice experiences. VoiceAI also supports outbound calling from workflows for use cases like lead follow-up, appointment outreach, prospect engagement, and reactivation campaigns.

The Staff Product Manager – VoiceAI will own the strategy, execution, and quality bar for one of HighLevel’s most important AI products. This role sits at the intersection of AI agents, telephony, CRM, workflow automation, knowledge retrieval, compliance, analytics, and user experience.

You will be expected to deeply understand agencies, local businesses, call-heavy industries, and the real operational jobs that VoiceAI must perform: answer calls, qualify leads, route conversations, book appointments, follow up, summarize outcomes, and help businesses scale without adding headcount.

This is not a generic AI PM role. This is a hands-on, technically fluent, customer-obsessed product leadership role for someone who can build a reliable, scalable, commercially meaningful AI voice product inside a complex, high-volume SaaS platform.

Strategic Priorities

• Make VoiceAI the default AI receptionist for SMBs: Build a product that reliably handles inbound calls, understands caller intent, answers questions, captures lead information, books appointments, and escalates when needed.

• Scale outbound VoiceAI responsibly: Build workflow-driven outbound calling for lead follow-up, appointment reminders, reactivation, and prospect engagement while respecting platform limits, consent requirements, call quality, and compliance obligations. HighLevel’s current outbound VoiceAI supports workflow-based calls, up to 1,000 outbound VoiceAI calls per location per day, and time-zone-based scheduling between 8 AM and 8 PM based on the contact’s phone-number timezone.

• Improve agent setup and time-to-value: Simplify agent creation, phone number assignment, prompt configuration, knowledge base selection, working hours, call actions, testing, and deployment so agencies can launch high-quality VoiceAI agents for clients quickly.

• Drive call quality, reliability, and trust: Improve latency, interruption handling, speech recognition, natural conversation quality, escalation logic, call summaries, transcripts, recordings, and post-call workflows.

• Deepen CRM and workflow integration: Ensure VoiceAI can update contact records, trigger workflows, generate summaries, collect structured fields, and feed downstream automation. VoiceAI currently supports post-call workflow triggers, email notifications, call summaries, contact information, transcripts, and actions taken.

• Build VoiceAI as a platform capability: Advance public APIs, webhooks, call logs, agent configuration APIs, action APIs, voice catalog APIs, and developer-facing extensibility so agencies and developers can build repeatable voice agent solutions at scale.

• Support multilingual and brand-personalized voice experiences: Expand use cases across languages, voices, locales, and branded voice experiences. HighLevel VoiceAI supports multi-language configuration and a voice library, and voice cloning is currently available in Labs for creating on-brand custom voices.

• Own VoiceAI monetization and adoption: Work closely with Product Marketing, Support, Trial Experience, Implementation, Account Management, Affiliates, RevEx, and Finance to drive activation, usage, retention, packaging, and revenue for VoiceAI and AI Employee plans. VoiceAI is part of HighLevel’s AI pricing structure across pay-per-use, AI Employee Growth, and AI Employee Unlimited plans.

The rest of this description is on the employer’s own page.