Product Manager

Product Manager

Introduction

Plotline helps consumer apps create personalized in-app and off-app experiences without repeated engineering effort.

We are looking for a Product Manager to own key product modules end-to-end. This is a 1-to-n product role focused on improving, scaling, and driving adoption of existing and new capabilities.

You will work directly with customers, designers, engineers, Customer Success, and founders to decide what to build, ship it, and ensure customers receive measurable value from it.

What You Will Own

• Own the roadmap for assigned in-app and off-app modules

• Speak regularly with customers and participate in QBRs

• Identify recurring customer problems and convert them into scalable product improvements

• Benchmark Plotline against competitors and close important product gaps

• Define requirements and problem statements for design and engineering

• Drive features from prioritization through launch, adoption, and iteration

• Measure whether shipped features improve customer value

• Help establish Plotline as an innovative, AI-first, class-leading product

What Success Looks Like

First 3 Months

• Develop a strong understanding of Plotline’s customers, products, and competitive landscape

• Build relationships with 5 to 6 customers and independently run product conversations

• Establish adoption and value metrics for assigned modules

• Identify and prioritize the most important product gaps

• Own at least one meaningful product improvement from problem definition to launch

First Year

• Get each assigned module adopted by at least five paying customers

• Improve adoption and meaningful usage after launch

• Deliver improvements that solve recurring problems across multiple customers

• Keep Plotline competitive with leading customer-engagement platforms

• Build a clear, evidence-based roadmap with explicit trade-offs

• Demonstrate measurable improvements in customer value, retention, or expansion

Responsibilities

Product Ownership

• Own assigned modules from roadmap through adoption and continuous improvement

• Prioritize customer problems using customer evidence, usage data, commercial impact, competitive context, and engineering effort

• Make clear decisions about what to build, what to delay, and what not to build

• Define the smallest valuable version and reduce unnecessary scope

Customer Insight

• Speak regularly with customers and independently lead product discussions

• Participate in QBRs and understand how customers use Plotline

• Synthesize customer interviews, support issues, usage data, and commercial feedback

• Separate recurring product problems from one-off feature requests

• Validate whether shipped solutions have resolved the original problem

Competitive Benchmarking

• Regularly evaluate competing products and emerging market trends

• Identify capabilities where Plotline must match or lead the market

• Translate competitive findings into practical product decisions

• Help ensure Plotline is perceived as innovative and AI-first

Product Delivery

• Give designers clear problems, user context, constraints, and desired outcomes

• Partner closely with engineering on feasibility, trade-offs, edge cases, and delivery

• Maintain clear scope, requirements, success metrics, and non-goals

• Resolve ambiguity and unblock decisions during development

• Coordinate launches with Customer Success, Sales, Marketing, and Support

Adoption and Outcomes

• Define success metrics before development begins

• Create rollout, enablement, and adoption plans for every major launch

• Track customer adoption, repeat usage, customer value, and retention signals

• Investigate why valuable features are not being adopted

• Improve, reposition, or stop investing based on evidence

The rest of this description is on the employer’s own page.