Service Planner - Surat

Designation - Service Planner (Female Candidates Only )
Location - Surat
Address - Maher Park 'B, 301 - 304, Ring Rd, opp. Vanita Vishram Exhibition Ground, Mahadev Nagar Society, Athwa Gate, Surat, Gujarat 395001
Qualification - Any Graduate
Experience - 0 - 2 Years

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role

"Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders."

Job Responsibilities

To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced.

Must have a good knowledge of the branch territory.

Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch

To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time

Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning”

Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.

Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly.

Manage service documentation and ensure all customer/technician’s feedback are followed up with actions

Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise.

Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner

Coordinate with the IT team for new users, device issues etc.

Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity.

Follow callout process so as to ensure that the complaints are delivered only after raising the ticket

The rest of this description is on the employer’s own page.