Forward Deployed Engineer

About DevRev

At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

About the role

• Client-facing: 50% working directly with external customers and partners.
• Internal Building & Product SME: 50% building for internal customers (internal stakeholders) and acting as the go-to product expert.
• Own the End-to-End Implementation Partner Lifecycle: Take ownership across the full implementation-partner lifecycle — partner onboarding, enablement and certification, co-selling and deal support, implementation delivery, and ongoing partner management — covering all partner-related work across every engagement.
• Build & Run Partner Enablement: Create partner enablement courses and hands-on training materials, track partner progress and engagement through dashboards, and act on those insights to close gaps and drive certification and readiness.
• Build & Deploy Solutions: Design, develop, and launch AI agents, skills, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.
• Build Vertical Solutions: Design and develop industry-specific, vertical solutions (e.g. pharma, financial services, retail) — packaging DevRev's platform into repeatable, domain-tailored offerings that map to real customer use cases.
• Co-Build Vertical Solutions with Partner PMs & Product Leaders: Work with implementation partners' Product Managers and Product leaders to shape, scope, and co-build vertical solutions — aligning on use cases and priorities and jointly deciding what gets built.
• Scale Horizontally Across Partner Implementations: Support multiple partner implementations in parallel — reusing frameworks, playbooks, and solutions to drive delivery across many engagements at once rather than one at a time.
• Be the Face of DevRev: Represent DevRev as the technical face in partner calls — and sometimes directly in customer calls — building trust, guiding decisions, and owning the technical relationship.
• Unblock Everything: Solve both technical and non-technical blockers across partner implementations, keeping delivery moving and stepping in wherever a project is stuck.
• Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless one-way and two-way data flow.
• Build for Internal Stakeholders: Design and ship internal tools, agents, and automations that make DevRev's own field, delivery, and go-to-market teams faster and more effective.
• Product SME: Serve as the subject-matter expert on the DevRev platform — the go-to person internal teams and partners rely on for deep product, integration, and agent guidance.
• Close the Product Feedback Loop: Turn field learnings into structured product input — filing issues and enhancements, and partnering with Product and Engineering to shape the roadmap and unblock delivery.
• Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience.
• Scope & Estimate: Run requirements gap analysis, solution design, and effort estimation so partner and delivery teams start with a clear, grounded plan.
• Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer and delivery decision-making.
• Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback.
• Manage Stakeholders & Cross-functional Alignment: Manage expectations across partner, customer, and internal stakeholders, and keep tight communication loops with engineering, product, customer success, support, and revenue teams to ensure alignment.
• Guide Technical Adoption: Learn and master new tools, then guide partners through critical workflows like code repository integrations and advanced configurations.

The rest of this description is on the employer’s own page.