Engineering Manager II - Phone Core

About the Role

We're looking for an Engineering Manager to lead our Phone Core teams - the mission-critical foundation of HighLevel's communication stack. This group owns the CPaaS platform layer, Phone Billing, Trust & Compliance, and phone number provisioning, serving as the substrate every other channel team builds upon to power a platform processing over 15 billion API hits and 2.5 billion message events daily.

Two of these areas carry outsized leverage. Phone Billing meters and monetises usage for the entire Phone and WhatsApp business - every call, message and number rides through it, so correctness, idempotency and reconciliation are not optional; a rating bug is a revenue and trust incident at the same time. Trust & Compliance is the gate that determines whether customers can send at all: 10DLC and toll-free registration, brand and campaign vetting, carrier filtering, DLT and regional regimes. Regulators and carriers change the rules continuously, so the real engineering problem is designing flexible, rules-driven systems that absorb policy change without a rewrite each time.

The platform handles 100M+ events daily across 15+ services, and LC Phone is a major contributor to HighLevel's revenue where uptime and reliability are paramount. As an Engineering Manager, you'll lead multiple squads (10+ engineers) across these domains, own architecture and delivery for the CPaaS platform layer, and partner with PMs and Staff Engineers to keep a revenue-critical system correct, compliant, and exceptionally fast at a scale few companies ever reach.