Staff Technical Writer

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About The Role

We are looking for a passionate and motivated Staff Technical Writer to join our Product Documentation team as we support the company in achieving top-priority objectives & key results

Documentation at dbt is both a community asset and a foundational product surface. The Documentation team accelerates product adoption and user success by helping data practitioners learn, explore, and confidently use dbt.

We operate using a docs-as-code and docs-as-a-product approach within an open-source model, partnering closely with Engineering, Product, Developer Experience, and customer-facing teams. By balancing deep product knowledge with a beginner’s lens, we not only create accurate, easy-to-read documentation for humans and bots alike, but also surface insights that drive product improvements.

In this role, you’ll help new users reach their “a-ha” moment faster, support experienced practitioners as they expand into new areas of the ecosystem, and uphold the clarity, accuracy, and trust that our community depends on.

If you are looking for an exciting opportunity at a collaborative, dynamic and fast-growing company, this role could be for you!

What You'll Do

New feature writing for Product - 45%

• Consistently creates effective docs plans for new feature writing projects
• Starts conversations in key places, and involves stakeholders to keep everyone well-informed and focused on a world-class customer experience
• Raises issues or suggests improvements to new features that advocate for user needs

Docs projects writing - 20%

• Identifies and advocates for medium to large docs projects
• Mentors less-senior writers on how to manage their time spent in docs-driven projects alongside new feature ships
• Independently prioritizes the highest impact work beyond new feature ships

Addressing ongoing issues - 20%

• Independently troubleshoots issue requests, and helps less-senior writers learn how to do the same
• Has a solid understanding of when a swathe of issues can be folded into a larger content strategy improvement project instead of addressing each issue singularly
• Independently notices overarching issues in our docs and figures out how to address them
• Focuses on more complex issues, while analyzing data across multiple dimensions to evaluate solutions and drive decisions
• Triages and reviews open source PRs and issues, and alerts the team when these are piling up

Peer reviewing - 15%

• Provides and explains their insightful and compassionate editorial and technical feedback when reviewing the work of peers
• When providing feedback, consistently notices gaps in pages outside of the pages contained in the pull request they’re reviewing. They evaluate the problem being solved instead of just the pages being submitted for review.
• Gains agreement, consolidates differing opinions, and enables team to move forward
• Reviews are consistently centered around clarifying the experience for users

The rest of this description is on the employer’s own page.