Program Manager – Client Engagement, Learning Services | Onsite - Noida, India | Open to India-based candidates only

Program Manager – Client Engagement, Learning Services | Onsite - Noida, India | Open to India-based candidates only

Position Type: Full-time employee

Location: Onsite - Noida, India

Abut the Role

Infopro Learning is looking for a Program Manager to own the overall health of one of our largest client engagements. This is a dual-facing role: you'll be the single point of truth on what's been promised, what's been delivered, and what's still open, giving both our leadership and the client's leadership a clear, honest read on how the engagement is really going.
You'll sit between Infopro Learning's delivery teams and the client's own leadership while their internal organization goes through a major restructuring. Your job is to keep every commitment visible, keep the operating model on track, and make sure nothing falls through the cracks between two organizations working side by side.
What You'll Do

• Maintain a single, consolidated tracker of every action, decision, and commitment across the engagement, and chase them to closure against named owners and due dates

• Give Infopro and client leadership a weekly view of what's open, what's overdue, and what's at risk

• Oversee rollout of the engagement's operating model across governance, administration, design, and capability partnering, and flag where it isn't landing in practice

• Support the client through their organizational restructuring: mapping new roles against the operating model, sequencing transitions and handovers, and tracking those dependencies alongside engagement commitments

• Act as the day-to-day bridge between Infopro's embedded team and the client's L&D and business stakeholders, chairing joint sessions to resolve issues that span both organizations

• Own the engagement-level risk and issue register and prepare reporting for governance forums, steering committees, and quarterly business reviews

• Coordinate across service areas to unblock hand-offs before they affect the client, and keep change and communication activity aligned and non-duplicative